Frequently Asked Questions
We at Loop trolley are committed to providing our passengers with a safe and enjoyable experience. Check out our frequently asked questions below, and if you still feel like you need more information, feel free to contact us. We will be happy to provide you with the information you need!
WHEN DOES THE LOOP TROLLEY OPERATE?
To support regional efforts to eliminate COVID-19 during the ongoing pandemic, the Loop Trolley is currently out of service. Please check back for more updates as they become available.
HOW MUCH DOES IT COST TO RIDE THE LOOP TROLLEY?
In an effort to protect our personnel and passengers during the ongoing pandemic, when in operations the Loop Trolley system will be FREE. By doing so we have removed "touch points" at the ticket vending machines and on-board validators.
HOW ARE YOU ADDRESSING COVID-19 HEALTH AND SAFETY?
Following federal, state and local guidance, the Loop Trolley Company has implemented several COVID-19 protocols for the safety of our personnel and passengers, including:
* Daily temperature checks and health screenings of Loop Trolley employees
* Daily pre-service and mid-service cleaning/disinfecting of Trolley vehicles.
* Rear-door entry (except when a passenger requires the ADA-compliant lift) and operating cab/passenger area separation.
* Installed hand sanitizer dispensers on each Trolley vehicle.
* Weather permitting, trolley windows are open for air flow.
* Mask requirement for all Operating personnel and passengers.
IS THE LOOP TROLLEY ADA COMPLIANT?
Yes! In order to provide accessible service to all of our passengers, each of our meticulously-restored heritage trolleys have been outfitted with electronic lifts, wheelchair seating and ADA-compliant ticket vending machines and validators. Additionally, every Loop Trolley platform is fully accessible. For more information on Loop Trolley's efforts to support all our passengers, please visit our Accessibility page.
WHERE CAN I BOARD THE LOOP TROLLEY?
The 2.2 mile Loop Trolley system includes ten stops in each direction -- 6 station stops on Delmar Blvd., 3 station stops on DeBaliviere Ave., and one station stop in Forest Park behind the Missouri History Museum. Station stops can be identified by the Loop Trolley signs at each. A complete map is available in our Maps & Schedule page.
WHAT ARE THE RULES/CODE OF CONDUCT FOR THE LOOP TROLLEY
No obscene language, gambling, alcohol, drugs, weapons, or loud music is allowed on the Loop Trolley system. Eating is prohibited, and any water/soda bottle should be securely closed during movement. Small pets may be allowed in handheld carrying cases which can be lapped or stowed at your feet. Strollers and personal carts will be allowed at the operator's discretion, depending on available seating.
The Loop Trolley Company has established a Passenger Code of Conduct, available here.
IS THERE PARKING AVAILABLE?
There are multiple free, public parking lots within walking distance of the Loop Trolley station stops, including lots north of Delmar Blvd. between Kingsland Ave. and Leland Ave., at Rosedale Ave., at 5865 Delmar Blvd., and in Forest Park. Street parking is available along the entire route. If utilizing street parking, please be sure to park fully inside the parking lines and turn your sideview mirror in to avoid obstructing Loop Trolley movement, as illegally parked cars will be ticketed and towed.